Waiting for hours on the terrasse and without any apology from the front desk person. Beautiful balcony with a FABULOUS view but 2 crappy little chairs! I called the Platinum Elite support line and they found it. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! I sincerely look forward to have you back soon in our property! Absent as the thick jungles and lush vegetation which accompany the long walks from guest room to diving or beach. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. I wrote a review on my experience. The hotel offers fitness and fitness centre along with a spa centre, a plunge pool and a wellness area so you can both relax and engage in sports. Rooms supper clean as expected from Westin chain. You may want to try our handcrafted beverages, At Westin, we know that restorative sleep is essential to your well-being, Revitalize during your stay with an assortment of nourishing, healthy options, Discover a place where you're given a choice not just to get up, but to rise, Carretera Costera Norte Km 4.8, San Miguel de Cozumel, Quintana Roo, Mexico, 77613, Languages spoken by staff: They have a ceiling fan that gives a nice breeze as well. Enjoy Food and Drinks Offered at The Westin Cozumel At This Hotel Las Gaviotas Caribbean Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. Similar to all the northern properties, snorkeling is very enjoyable right along the coast line. Taxi is 95 pesos each way up to 4 people. Room Service Menus WEEKEND BREAKFAST MENU Breakfast Hours of Service: 7 a.m. to 11 a.m. on the weekends. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. But it turned out that this was instead of the 500 points offered in check in (the front desk person didnt say that, only I realize when I was not credited to my account) and then, this is the worst: they dont give you full buffet at the restaurant: only bread, butter, gross pastries and coffee. Wilder at the bar makes a fabulous drink and Vicky who cleaned our room was FABULOUS! Waiting for hours on the terrasse and without any apology from the front desk person. This is a super special snorkeling spot and I hope it stays that way for years and years to come. *Wait staff- The men and women employed here are delightful. 2031 Learn more Services, treatments and amenities Body scrub Body wrap I will be back. If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. Get to a meal a little before you are super hungry because things move a bit slower here. Greattttt place to unwind and eat food that is FABULOUS. During your stay, experience one of the most popular beaches of Central . special shout out to omar, oscar, and filiberto from the sky bar / restaurants! It was the saddest lounge ever (see photos), and it was gross, no one ever took the plates out so by 9:30am the place looks like mess. This trail is paved and runs the length of the north section of Cozumel. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. Taxes and fees that are shown are estimates only. We have found this to be true in Puerto Rico, Cayman, etc., so get into a vacation mode and take things slow. from your phone you can see restaurant wait times, order room service, schedule spa, and request maid service/items to your room. Si vous vous rendez au Laguna Suites Golf & Spa en vhicule, n'hsitez pas utiliser le parking gratuit. $5 cab ride into town. Snorkeling at The Westin is good. Major pros: price, fantastic housekeeping, good breakfast buffet, great open water swimming Major cons: poor internet, not a full service resort, limited parking, tons of insects Pre-arrival: Manager Moises Galicia sent an email about hotel amenities. Book your stay at The Westin Cozumel resort. Dial Service Express. We can't wait to return. Oferta especial. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. Cozumel | The Westin Cozumel Carretera Costera Norte Km 4.8, San Miguel de Cozumel 77613 Mexico | Phone: +52 987 872 9200 Privileged location overlooking the Caribbean Sea, the all-new hotel which is located in the north of the paradise island of Cozumel offers you a superior stay. The ocean is abundant with corals and marine life. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. Westin was immaculate as hotel and resort. Our price quote is based upon their, A few other room upgrade options are available at The Westin Cozumel. Please enter alternative dates. I talked to several other guests, and we all had the same impression - beware because you will need 3 hours to be served dinner in the restaurant, do not expect anything more than toast and simple pastries for the complimentary breakfast, unless you pay a steep price for full breakfast in the restaurant. Plan your next event or meeting at The Westin Cozumel in Cozumel, Quintana Roo, Mexico. Business travellers will have access to a business centre provided on site. 24 Hour Room Service. Firstly, the good stuff! Make Your Dining Reservations Early You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. hotels-in-cozumel.com. Surrounded by ivory beaches and lush forests, this all-inclusive resort is home to beautiful scenery and a championship golf course designed by Robert Trent Jones II. We were sad to go but we will definitely be back! Other hotel guests were wishing for a more authentic Mexican music choice as well. Which languages are spoken by the staff at The Westin Cozumel? Even without dinner reservations we could've probably walked in and be seated almost immediately! This upscale The Westin Cozumel Hotel lies 4.8 km from the local history Museum of Cozumel. The Westin Cozumel Carretera Costera Norte Km. - See 728 traveler reviews, 1,292 candid photos, and great deals for The Westin Cozumel at Tripadvisor. & We recommend booking a free cancellation option in case your travel plans need to change. I witnessed several people with water shoes stepping all over the coral in the water. The beachfront location is tough to beat as a dining location. Banyan Tree Mayakoba - Puntuacin de los viajeros: 5.0/5. The drinks seemed unlimited but I am not sure, I think we had two each. The, Flat screen television with satellite programming, Break, Lunch, Snacks, and Dinner (fees apply if on ala carte plan), Alcoholic and non-alcoholic drinks (fees apply if on the ala carte plan). If we had to pick a favorite it would be Angel, but they are all so sweet! *Cuzamil- this is located right off the lobby. The staff speaks multiple languages, including English and Spanish. Savoury food. There is a mini fridge and a safe in the room. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. We all hope to have a new opportunity to be at your service in a near future to The Westin Cozumel.Sincerely,Javier Estebez,General Manager. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. Dinner. All-inclusive room rates at The Westin Cozumel are available. Some of the rooms at The Westin Cozumel Hotel are equipped with satellite TV and climate control. (There are baskets for you to deposit your used towels in when you are finished with them, that way the chairs you were using are freed up for. Wonderful stay! There is some sand which is a surprise for this side of the island. Turndown Service. The all inclusive included 3 meals, snacks and alcoholic beverages. Two restaurants available, both with outdoor dining options, cook up an eclectic mix of local Mayan favorites and Caribbean specialties. Are there opportunities to exercise at The Westin Cozumel? Please wait, we're checking available rooms for you. All rooms are smoke-free. The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. The room was decorated very tastefully. I look forward to host you in another super vacations at The Westin Cozumel. Unfortunately, this property has no available rooms for your dates. Open for Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. Is parking available at The Westin Cozumel? This place was great - the beach, pool, rooms, food, drink - everything! All children may stay at the price of us$ 50 per person per night in an extra bed. Yes, The Westin Cozumel offers airport transportation for guests. this hotel was great base for exploring cozumel, loved it. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. Master Suites offer the highest lodging category and largest room space at The Westin Cozumel. Cozumel ; Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst,We stayed for 6 nights in early January, and I wish we had gone somewhere else. Just sayin' based on reading some reviews. Also, the lounge doesnt have any water bottles, so we had to buy water at the gift shop. It includes an in room minibar but with beer and soda only. Open for One person I particular Alfonso, we had him at breakfasts and lunches , he can teach others what it means to be amazing human being, big smile polite beyond polite and very professional at every second. All 6/5. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. Marcos and Arcos were top notch. Despite taking complaints to the manager there wasnt even an apology. Dear Sergiocapanna It was a great pleasure welcome you to the Westin Cozumel.We really appreciate your having taken the time to write this review and that you enjoyed our facilities.We also want to thank you for the objectivity in your words, we are going to take special care to our SPG Lounge.Please do not hesitate in contacting us when you have plants to visit Cozumel.Sincerely,Javier Estvez General Manager. 0.5 miles from Melia Cozumel. I slept so comfy in the amazing bed. Were checking available properties nearby. It has a small but nice beach for kids. the hotel itself is superb. I never did get to the lounge. Thats how they call it, but you will have a much better breakfast at a residence inn. . Also, there is a mini-fridge-bar, coffee and tea making equipment as well as a personal safe and an electronic key card provided. Carretera Costera Norte Km 4.8, Cozumel, Mexico. & *Food- We did not get the all inclusive- but ate there most of the time. - See 7,024 traveler reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. 4 Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. more. They played American music. Located close to San Miguel Church and Benito Juarez Park, The Westin Cozumel provides a poolside bar, a grocery/convenience store, and a terrace. Denver International Airport (IATA: DEN, ICAO: KDEN, FAA LID: DEN), locally known as DIA, is an international airport in the Western United States, primarily serving metropolitan Denver, Colorado, as well as the greater Front Range Urban Corridor.At 33,531 acres (52.4 sq mi; 135.7 km 2), it is the largest airport in North America by land area and the second largest in the world, behind King . 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