Check dust in existence CS5 Sensor Guide 5. Check Cash Dispenser Unit information. In line filter may fix this. 1. Open the vault and slide the dispenser back to access the exit gate area. Check notes in Reject Box2. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Remove notes in the reject box and remount the reject box 3. 1. Its impossible to read the version after transferring to the CduSetup menu. Check dust existing in CS5 Sensor Guide 5. Cash cassette 1 removed prior to dispense. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove jammed notes2. 1. Possibly dust or foreign object blocking sensor. Check notes in Reject Box 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check received command 2. Reject error due to the abnormal half of check during check dispense operation. Receipt printer head overheated before printing. 1. Read the CDU version to check CDU CST note index2. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. 2. Try Balance Inquiry. Check CS3 Sensor BKRT 3. Remove notes in the reject box and remount the reject box3. 2. Check jam in 1 cassette and reload4. 3. Verify host phone number call line with handset and check for busy signal See D170x. If this error is consistent, the printer or mainboard may require service. Rearrange notes in Cassette 3. 3. 3. Remove a jammed note on the CDU.3. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Move the vault switch forward to aid door clearance problems. Remove notes on CS2 sensor 2. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Sensor is located along the delivery path right before the reject bin. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Bills are remained in CS31AB sensor after dispensing bills. 1. Mount the retract box or open the box cover 2. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Remove note from the CDU delivery path. 1. Check and reseat all belts. Check modem and modem cable connection 2. Check Cash Dispenser Information after reading Cash Dispenser version. Check the abnormal communication cable. Delivered data time out of EPP. Dispenser may require service. Something is detected on CS41AB sensor during dispensing bills. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. 9701151: EPP is down when it receives an 'Get Status' command: 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. 2. Check a dust in stacker 2. Call your attendant. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check Cash Dispenser Unit information. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check CS3 Sensor Cable4. CS4 sensor detects note in delivery path before CDU dispenses. Check if printer head lever is properly close, 1. Low cash warning sensor on dispenser is open. 3. Clear jammed notes or call your service personnel. Code reported from host processor Verify all programming. Insert or re-insert the cassette(s). 2. Outside interference may cause it (neon signs, lights). For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Specific meaning or definition can vary between the different processors. Upgrade Cash Dispenser Firmware or re-download 3. Check second Dip Switch in Cash Dispenser B/D3. Bills are remained in CS1AB sensor after dispensing bills. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Read data of Read Double Sensor Command, 1. Remove note from the CDU delivery path. 1. Initialize after Power On/Off 4. Test Modem. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Check Cash Dispenser Board Segment 2. Excessive EMI emissions from outside source (neon sign, freezer). Initialize3. Remove note from the CDU delivery path. Realign check sheets in the check cassette box. Check and clean the cassette and rollers, verify the quality of cash. Reboot ATM 2. The ATM attempted to do a reversal and could not. Check that Dual Master Key is disabled (non Coredata). Something is detected on CS41AB sensor during dispensing bills. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check Sensor(CS6) Poll 3. Check cassette sensor. The ATM time, as set in the Operator Function Menu, is incorrect. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). If error occurs when checking CS11B cable operation, replace a sensor. Command, Gate operation sensor (CS3) error before initial recovery, 1. Sensor(NS7) for detecting Double is covered during dispensing note. Reinitialize the ATM to put back in service. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Remove note from the CDU delivery path.2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check bill jam or no note in cassette #2. Check the status of Near End sensor and its connector, 1. Close the lever of print head completely. Check notes dispensed and rejected 2. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Also check that black and white, 2 wire connector is properly connected at rear of main board. Abnormal CIU detecting sensor during check dispense operation. 1. Check the replenished amount and replenish. Check dust in Main Motor Encoder Slit 4. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. 2. 2. Check for unplugged sensors. Check if the CS3 sensor bracket is bended. Replace the reject solenoid 1, 1. Phone line connected to ATM will not support Data-communication. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Low Cash. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Clean CS1A and CS1B. Check the status of Near End sensor and its connector, 1. Initialize3. Remove note from the CDU delivery path.2. Check CS5_1 Sensor Cable2. Insert or re-insert the cassette(s). Loose belts can slip off rollers and block sensors. Contact to technician support team. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). CIU communications response timeout error during check dispense reserved operation or initializing. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove notes in the reject box and remount the reject box 3. (Currency, Denomination, etc. Clean CS4A. Check command that Cash Dispenser is received 2. Possibly due to too many rejects, may require repair or cleaning if consistent. 1. Check the printer head and change if necessary. Clean CS1A and CS13, 1. Open the vault door. 6. Check the Cutter module. Check CS5_2 Sensor Cable 2. Remove jammed notes on Cash Dispenser return path. Check bill jam or no note in cassette #1. 2. Otherwise the dispenser may. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Verify the quality of the cash. Loose belts can slip off rollers and block sensors. Remove note from the CDU delivery path 2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. 5. Remove the remaining notes at a sensor in front of the CST 2. Remove dust in CS1~CS4 sensor 3. 2. Remove a dust on the CS13 sensor. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Realign notes in the cassette 3. 9701031. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. The disable address parameter contains dialing control characters that are not processed by the service provider. To show that read error in Digital Decode Read Command. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Depending on the model of dispenser there are different causes and possible solutions. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 1. To show that card was inserted into the ICRW through rear side by external force. Verify phone connection. Check condition of exit gate, and the exit gate sensor. Check dust existing in Main Motor Encoder Slit 6. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Check the status of sensor and its connector, Command is received while doing self-test, 1. Look in error summary for D1800, D2000. Remove jammed paper between printer head and rollers, 1. The CDU did not respond to its solenoid function check. 1. 2. Remove note from the CDU delivery path. In the message box please tell us exactly what youre looking for. Loose belts can slip off rollers and block sensors. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Rearrange notes in Cassette 3. Check dust existing in Main Motor Encoder Slit6. Use an electrical parts contact cleaner to clean the terminals. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Bills are remained in CS1AB sensor after dispensing bills. Service Center; FAQs 2. Remove any jammed paper and then reload. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Check modem cable 2. 1. Check dispenser for jammed bills and restart the machine. Reboot ATM. Remove note from the CDU delivery path. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Reboot ATM. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. 2. Follow the master password reset process for the ATM. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. 1. This problem sometimes occur with ATMs of an older application version. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Tried to dispense notes more than 5 times. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. There may be a note stuck in the cash tray ramp. Rearrange notes in Cassette 3. Mount the retract box or open the box cover2. Check communication cable connected properly. Bills is remained in CS41AB sensor after dispensing bills. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Check the printer head and change if necessary. Clean CS13. Check CS1 sensor 2. Try clearing the cash tray of notes or foreign objects. Check for any CDU error codes and the number of notes dispensed to customer. 9701111: BCC error of EPP: Check BCC logic of EPP. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. 2. Reconfigure denomination 2. Verify CDU functionality with diagnostics. 1. Clear the cash tray of any bills or foreign objects. One or two instances of this error does not usually indicate a defective part. If consistent, it can be a defective modem. Remove the remaining notes or foreign objects on the gate 2. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check CS3 Sensor Cable4. To show that the discordance of write data has happened in write verify. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. 1. Remove note from the CDU delivery path. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Something is detected on CS2 sensor after dispense operation. Reject error due to check skew during check dispense operation. Check if each sensor is mounted. Check the cassette catcher2. Clean CS1B and CS13. Use diagnostic or modem test to test modem. hyosung atm epp error 97999 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Sensor is located along the delivery path right after where the note exits the 1st cassette. How to fix the problem: 1. 1. Remove note from the CDU delivery path. 1. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. ATM Solutions. Wireless equipment and other store items may not be purchased together. 1. In line filter may help this. National ATM Systems is an ATM ISO and full service ATM company. Check modem in diagnostics or modem test. Check notes index value, 1. ), 1. You may also want to try the reset button on the printer to clear this error. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. 1. 1. Detected notes in path before initializing. Check for notes in the Cash Dispenser. If roll is ok, then try the reset button on the printer. 1. Verify cash count in the Settlement menu. Check Cash Dispenser Firmware Version. Check the status of sensor and its connector, 1. Clean CS2 and CS4A. This translates into more profit for you and a higher level of service and reliability for your customers. Replenish receipt paper in paper charger 2. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Check abnormal clutch. Remove a jammed note at the position of the CS13 sensor 3. Test Modem. Remove notes jammed in CDU 3. Call your attendant. Follow the master password reset process for the ATM. Remove any jammed paper. 1. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Check notes in Reject Box 2. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check modem and modem cable connection. Reinstall software 3. Reject error due to short check sheet during check dispense operation. Remove a jammed note on the gate2. Check dust existing in CS5 Sensor Guide 5. If the cash is of known good quality then try cleaning the cassette and dispenser. 1. Time out(30sec.) Check the status of Black mark sensor 2. ATM modem is receiving a busy signal when it dials out. Remove foreign objects in the shutter unit. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Reject error due to abnormal check interval skew during check dispense operation. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check BIN List. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Get the trace file and log files in D:\trace2. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. reset the master password and clear the error, select it. Re-initialize machine, verify connections to mainboard. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Note detected in stacker (shutter or presenter type), 1. You may need to remove the printer from the ATM to access the jam. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Remove dust in CS13 Sensor 3. 2. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Use an electrical parts contact cleaner on terminals. To show that there found abnormal condition on the power-line. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. 9:00 AM 5:00 PM (CST) Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . For Use with 6000K Keypads only. Check vault door switch. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. If they are broken the cassette will not stay in the dispenser. Check the replenished amount and replenish 2. Check communication cable 3. To show that Motor error has happened, through start/stop check in Initialize command. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Check and reseat all belts. Receipt printer head overheated before printing. Replenish receipt paper.2. In most cases you may have to remove the printer to locate difficult jams. Check notes in Reject Box 2. Remove note from the CDU delivery path.2. Check modem cable 2.