In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Its deplorable customer service. Lets have a look at different types of tickets. Theres no risk of bored teens on-board either. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. We often link to other websites, but we can't be responsible for their content. #1. Call 0330 159 7000. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Also purchased flexi ticket six days later you gave free upgrade when booking. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. View more details. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Flexi : Free amendments up to 4 hours prior to outward sailing. View full details. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. Slept well on journey - beds very comfortable! If you cancel you will only get a 75% refund. . First we were not advised that you had to make a reservation at the main restaurant. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. It would be better to have a small cinema. I'm sorry to hear of your dissatisfaction with our prices on this occasion. It goes against our guidelines to offer incentives for reviews. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Is that right or am I reading it wrong? Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. I am not complaining about the crossing or the staff on board. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Travel and Tourism. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. > See our booking terms and conditions *Terms apply. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. No reduction in ferry price because of this. Would not refund difference or apply to my booking when I phoned. Select the ticket you want to cancel and press the Cancel button.. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Brittany Ferries also charges cancellation fees on its tickets. 381. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Kind regardsAlison Brittany Ferries, This is not a review. Then theres the flight itself. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Date of experience: 02 January 2023 But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Refunds can also be acquired in the form of vouchers. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. It was a far improvement over it's near sister ship Galicia. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Is BF really so inflexible? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. JavaScript is disabled. Important . Whethe Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Revenue impacts the experiences featured on this page. Standard 158. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Date of experience: January 02, 2023 DoNotPay's Chargebacks product offers a fast, easy and successful solution. Only given 3*. Kind regardsLeah Brittany Ferries. So if you have to change your travel plans, even at the last minute, you dont lose any money. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. If you need help or advice, its readily available. Exp. Claim it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Companies can ask for reviews via automatic invitations. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Have a Flexi ticket booked for end July and need to amend. Kind regardsAlison Brittany Ferries. We use dedicated people and clever technology to safeguard our platform. We had a 4 berth cabin for two. 50% of booking value as cancellation fee. Useful1. Theres never a dull moment, and you get the best prices in town. Check out what 17,513 people have . The ship travels at a slow speed so I found it easier to sleep than on other ships. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. 3. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Remaining balance due at least 60 days before travel date. Whispering Woods Campground. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Checking in, restaurant,cabins. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. There are few parents who dont dread airports with kids. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Its deplorable customer service. OP. read more, Ferry Portsmouth to Santander. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. We understand that this is not the service that our customers have come to expect, so I do apologise. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Overall an enjoyable trip and I would recommend Barfleur. Plus special offers on kids meals are available on all crossings. Would you like to go there now or continue browsing Family Traveller UK? I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. In Yes just change it to another date. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Review. Much better. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Tripadvisor performs checks on reviews. How to Claim a Brittany Ferries Refund Fast. This means that it's best to avoid needing to cancel your travel booking as much as possible. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Very poor, are these shops properly maintained? Ventouris Ferries: save on your 2023 sailings. Carpet wasn't vacuumed. Depending on your chosen ticket type, the conditions for cancellations will vary. We travelled home on the new ship Salamanca from Bilbao. It may not display this or other websites correctly. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries.